FAQ
Frequently Asked Questions (FAQ)
Q: Are PurrPeak® products safe for my cat?
A: Absolutely! All PurrPeak® cat trees are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They're designed to ensure your cat's safety while providing endless fun and enjoyment.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Certainly! Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@PurrPeak.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are not possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +85224212466
🏢 Address: FULL CONCORD LTD No. 54 Hoi Yuen Road - Unit 8, 11/F, Hewlett Centre - Kwun Tong Kowloon - Hong Kong
Q: Are PurrPeak® products safe for my cat?
A: Absolutely! All PurrPeak® cat trees are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They're designed to ensure your cat's safety while providing endless fun and enjoyment.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Certainly! Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@PurrPeak.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are not possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +85224212466
🏢 Address: FULL CONCORD LTD No. 54 Hoi Yuen Road - Unit 8, 11/F, Hewlett Centre - Kwun Tong Kowloon - Hong Kong